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IVECO CUSTOMER SERVICE

Iveco Customer Service guarantees a prompt, skilled and reliable after-sales service capable of meeting the customer's every need.
It develops original spare parts on the basis of a constant research process, the selection of the best partners and the implementation of tests and reliability checks along the whole of the supply chain.
Excellent quality products and services, care and professionalism: Iveco Customer Service caters to your every need with skill and devotion, keeping your vehicle in perfect shape over time, in a way that only the people who designed it and built it can do.

  • Origin

    The whole Origin 100% Iveco quality line has just one goal: to give Iveco customers 100% satisfaction.

    RAW MATERIALS

    Conform to the strictest quality standards

    SUPPLIERS

    Work with certified processes

    ORIGINAL SPARE PARTS

    Guarantee excellence

    QUALITY CONTROL

    Rigorous checks

    NETWORK OF PROFESSIONALS

    Covering all areas

    The whole Origin 100% Iveco quality line has just one goal: to give Iveco customers 100% satisfaction.

    Download the excellence line

  • Original Spare Parts

    Choose only the originals: so that your vehicle always gives its best.

    SPARE PARTS

    The same quality and characteristics as the originals: an essential condition if your vehicle is to maintain peak performance over time.

    LABOUR, ORIGINAL IVECO

    Guarantees that your vehicle is looked after by the same people that built it, by technicians who know all its secrets and can work quickly and efficiently.

    THE IVECO NETWORK

    More than 2,500 Service Centres all over Europe, equipped with the most modern diagnosis and repair instruments.


    Raw materials

    Conform to the strictest quality standards

    Suppliers

    Work with certified processes

    Original Spare Parts

    Guarantee excellence

    Quality control

    Rigorous checks

    Network of professionals

    Covering all areas

    Original spare parts: always and only the best with certified quality.

    Check the quality of ORIGIN 100% Iveco

  • Bullder

    A NEW BRAND FROM A MAJOR GROUP.

    Bullder is the new Iveco group brand for services and repairs to trailers and semi-trailers.
    Based on its experience as a leading road transport manufacturer, Iveco has selected the best suppliers in the trailer industry to market their products under the Bullder brand guarantee. An entirely new idea that aims to help you in your work and bring excellence to quality standards.

    GREAT ADVANTAGES FOR YOU AND YOUR WORK.

    SAVE TIME WITH BULLDER.

    Thanks to Bullder, from now on you can find the spare parts for your trailer or semi-trailer at Iveco service centers. In just one stop, you can have maintenance and repair work done on both tractor and trailer. This means you can maximise vehicle downtime costs and have more time to work, thanks to the quality of the Bullder service.

    BULLDER IS BORN FROM EXPERIENCE

    Put your trust in Bullder: spare parts for trailers and semi-trailers with the quality of original Iveco tractor spare parts.
    Also, the distribution and logistics of the Iveco excellence network guarantee rapid, prompt delivery so that parts are available at all times.

    AN EXCELLENCE NETWORK AT YOUR DISPOSAL.

    The Iveco network of professionals is at Bullder's service. For the first time, Iveco is making the excellence of its products and services and comprehensive network of repair centres available to trailers and semi-trailers, to take care of your vehicle.

    A CHOICE OF QUALITY, IN TOTAL SAFETY.

    RIGOROUSLY SELECTED PRODUCTS: BULLDER GIVES ITS WORD.

    Bullder spare parts are selected as rigorously as possible, according to the Iveco tradition. Bullder has selected the best manufacturers in the industry to be its official suppliers so that it can guarantee top quality, high performance products.

    GUARANTEE IN NAME AND IN FACT.

    The Bullder spare parts warranty has the same rules, procedures and benefits as the Iveco one, assuring you the same quality standards for the trailer as for the tractor.

    Experience makes the service grow.

    Spare parts and services for your semi-trailer.

    Download the Bullder catalogue

  • Assistance Non-Stop

    The CustomerCenter is a point of contact provided by Iveco to help you eliminate the worries of passenger and goods transport throughout the entire life of your vehicle.
    A toll-free number puts you in touch with our roadside assistance service in thirty-one European countries, in the rare event of a breakdown.
    A team of eighty operators guarantees an immediate reply in any of the ten languages spoken and a rapid solution to any problem, activating the nearest Iveco service centre suitable for your vehicle.
    During the call-out, be it a minor roadside repair job or towing away with subsequent workshop repairs, the control centre keeps a check on the state of progress, keeps you informed and guarantees that your vehicle will be back to work as quickly as possible.


    Before contacting the CustomerCenter:

    • make sure you have the vehicle documents handy
    • try to get more information about where you actually are (nearest town or motorway exit)

    When you speak to our operator:

    • give the requested data
    • describe the problem as clearly as possible

    At the end of the call you will be given a dossier number that you can also use to monitor the state of progress by web tracking.

    In 80% of cases the vehicle is back on the road in less than 8 hours.

    Download brochure

  • Assistance Programs

    TRAVEL PEACEFULLY WITH IVECO

    Iveco, ever present as a leading force in the world of transport, guarantees reliability, excellence and the best results in all repair jobs, thanks to the use of Origin 100% spare parts and the skill of its Service Network.

    And, in order to keep on offering the very best to its customers, Iveco has created 'Elements', a wide range of personalised schedules specially tailored to keep every vehicle in perfect form at all times. How? By using a network based on leading edge services, minimising management costs and maintaining value over time.

    'Elements' is a highly specialised, top quality maintenance and repair service with a single overriding goal: ensuring the prolonged life of a vehicle in all its different uses.
    'Elements' stresses the concepts of cohesion and continuity in customer/Iveco relationships, working on the basis of mutual trust and a perfect synergy between sales and service networks.

    ELEMENTS. 100% BENEFITS, 100% IVECO

    100% Flexibility

    You can choose the service most suited to your needs – made-to-measure for your vehicle – from the wide range of solutions offered by 'Elements'.

    100% Transparency

    Maximum transparency in payments and periodic installment schedules allow you to know your vehicle servicing costs in advance, with no surprise expenses.

    100% Efficiency

    'Elements' guarantees the exclusive use of Iveco Origin 100% spare parts at all times and the professionalism of specialised Iveco repair centres.

    100% Skill

    Iveco offers top-level skill, based on the constant specialist training of its engineers and the availability of tools and equipment of the latest generation.

    100% Safety

    Only the wide range of services offered by 'Elements' can keep your vehicle in perfect form, guaranteeing maximum safety and the best conditions for coping with your work.

    100% Value

    Regular maintenance and certified repair work ensure that your vehicle holds its residual value over time.

     
  • Iveco Shop Accessories

    CHARACTER AT FIRST SIGHT

    A vast choice of external accessories, giving you the possibility not only to customise your vehicle and give it a more distinctive look, but also to improve performance and reduce fuel consumption. All thanks to the fine balance between technological research and design, guaranteeing the functionality and beauty of each product.

    QUALITY REFLECTED IN STYLE

    Elegance and prestige: these are the characteristics of the internal accessories, designed to fit out your vehicle in a unique and surprising way. The highly varied range of products brightens up even the longest journeys and makes you feel at ease wherever your route takes you.

    PRECIOUS HELP IN YOUR WORK

    Safety is everything. This is why the Iveco Shop safety accessories line offers a range of close-at-hand solutions for coping calmly with unexpected situations.

    CARING ABOUT DETAILS

    Comfort line accessories can make your relaxation time more of a pleasure. Because being in the cab doesn't just mean being behind the wheel.

    Iveco Shop is a line of exclusively developed accessories designed to make your Iveco vehicle unique, specially modelled to your needs. Each Iveco vehicle has its own Iveco Shop.
    All Iveco Shop products are designed to give you maximum quality, combining state-of-the-art design, technological innovation and safety.

  • Irisbus

    Irisbus is an international market leader in passenger transport.
    As a true protagonist of the European bus and coach manufacturing scenario, Irisbus Iveco offers a wide range of products, characterised by maximum comfort and safety.

    State-of-the-art in range of choice and technology.

    The success of Irisbus Iveco lies in the extremely high technological level of its products, capable of responding to any need: be it for a minibus, an optically guided trolleybus, an interurban coach or a grand touring coach. Leading-edge products, also from the ecological point of view, thanks to the electric or hybrid propulsion systems.

    A whole world of services available.

    Passenger transport demands excellent standards of service. Iveco Customer Service brings all its skill, quality and technology into play, making every journey a pleasure. Efficient and comprehensive, structured to give maximum coverage to the main tourist routes, the Irisbus Iveco distribution and service network has 115 repair centres, spread all over Italy.
    The quality of the Original Spare Parts is guaranteed by the specific excellence of Origin 100% Iveco Irisbus.

    Carrying people is our job.
  • Iveco and the Environment

    As part of its sustainable mobility policy, Iveco has created a full range of products designed to take your vehicle from Euro 3 to the Euro 5 particulate matter (PM) emission standard, in compliance with the latest legislation.
    Iveco original “Retrofit DPF Kits” reduce the particulate emissions of Euro 3 engines by 90%.


    The Iveco answer

    There are a number of ways in which to comply with this new legislation:
    1. avoid zones prohibited to Euro3 vehicles
    2. buy a new or used vehicle with a Euro5 engine
    3. where possible, pay surcharges for access to restricted zones
    4. install an Original PDF Retrofit Kit on the vehicle.

    What exactly is the Iveco Original PDF Retrofit Kit?

    There are currently two types of product on the market:

    Open filter systems (also known as PM kat systems)

    These are products intended primarily for Light Duty commercial vehicles, for which they can reduce particulate emissions by up to 50%; based on a low-technology approach with cost saving in mind, they constitute only a partially effective environmental solution.

    Closed filter systems (also known as Wall-flow systems)

    These are products developed specifically for Heavy Duty commercial vehicles, for which a 90% reduction in particulate emissions is required; they are the result of extensive research and adopt advanced technological solutions to comply with the strictest European legislation.


    In keeping with its environmental policy, Iveco has decided to offer its customers a “closed filter” system and has developed, tested and type-approved a range of Original DPF Retrofit Kits, designed to meet the strictest quality standards for each vehicle type with Euro3 engines so that you can actually invest in the future of your vehicle.

    The greater the respect for the environment, the greater the value of your iveco.

    Read the Iveco eco-tips

  • Iveco Electronic System

    Simple, fast and effective; the essential companion for resolving the problems that arise every day in the workshop.

    The E.A.SY. environment consists of :

    • Panasonic TOUGHBOOK CF-19 laptop computer
    • Completely renewed diagnostics software
    • ECI module, vehicle connection leads.

    Bluetooth module (Iveco part number: 99327085)

    Thanks to the new Bluetooth module you can finally communicate with your vehicle with no limits and without the restrictions of leads and connectors.

    E.A.SY.

    E.A.SY. (Electronic Advanced SYstem): the complete workshop diagnostics environment. Simple and effective; the essential companion for resolving the diagnosis problems that arise every day in work.

    EASYSCOPE

    The EASYSCOPE diagnostics kit is a powerful digital oscilloscope designed for testing vehicle electrical and electronic systems. A product marketed by Iveco.

    DOCKING STATION

    The docking station is a support for plugging in the E.A.SY. PC and connecting up external peripherals such as monitors, keyboards, printers, etc. It also has anti-theft functions (with a keyed locking system). A product marketed by Iveco.

    MOBILBOX

    With this accessory, EASY is transformed into a workstation. A product marketed by Iveco.

    PT01

    For simple ECU diagnosis. Responds to the main diagnostic needs.

    DIAGNOSTIC SIMULATOR for EUROTRONIC 2

    Simulates a diagnostics session on vehicles fitted with a EUROTRONIC 2 gearbox, with the possibility of using the latest generation of diagnostic instruments.

    DIAGNOSTIC SIMULATOR for CURSOR

    Simulates a diagnostics session on CURSOR vehicles, with the possibility of using the latest generation of diagnostic instruments.

    DIAGNOSTIC SIMULATOR for TECTOR

    Simulates a diagnostics session on TECTOR vehicles, with the possibility of using the latest generation of diagnostic instruments.

    DIAGNOSTIC SIMULATOR for DAILY

    Simulates a diagnostics session on the Daily, with the possibility of using the latest generation of diagnostic instruments.

    E.A.SY. (Electronic Advanced SYstem): the complete diagnostics environment for your workshop.

  • Daily Chrono Service

    4 essential jobs to keep your Daily in a perfect state of efficiency at all times.

    OIL AND FILTERS

    Changing the oil and filters with no waiting, using Iveco and Urania brands, to give your Daily engine a long life.

    EXHAUST SYSTEMS

    Immediate exhaust system replacement, always using guaranteed Iveco original parts.

    BRAKES

    Rapid brake disc and pad change. Braking and parking brake system check.

    SHOCK ABSORBERS

    Changing the shock absorbers: obligatory maintenance to guarantee total safety and driving comfort.

    Just 60 minutes to give your Daily a longer life and let you keep on appreciating its great qualities.

  • Satisfaction

    Iveco Service Values:

    SKILL

    • The skill and precision of our technicians is guaranteed by the constant training and updating they receive.
    • We use state-of-the-art instruments and the most recent diagnostic programs.
    • We implement Iveco repair methods and systems.

    SAVINGS

    • We change only the parts necessary for the repair.
    • We fully utilise the possibilities offered by Planned Maintenance.
    • We tell you how to get the best results out of your vehicle.

    TRANSPARENCY

    • We keep strictly to the estimate.
    • We give a clear explanation of the work done.
    • If requested, we keep the parts we replace so that you can see them.

    SPEED

    • We make the correct diagnosis with the first check.
    • We respect fixed appointments and bookings.
    • We reduce vehicle reception waiting times to a minimum.
    • We tell you immediately how long the job will take.

    SAFETY

    • We re-check the vehicle meticulously before handing it over.
    • If necessary, we road test the vehicle.

    RESPECTING THE ENVIRONMENT

    • We recover and recycle 100% of the components and liquids replaced in our repair centres.

    GUARANTEE

    • We give a 6-month guarantee on parts and labour in repair jobs, according to contractual conditions.

    The Iveco Service stays with you - competently, reliably and diligently - mile after mile
    . We know that, for you, travelling is a job that has to be done calmly and assuredly, in the certainty of getting all the help you need at all times and immediately. This is why we want to share the Iveco Service Values with you. By committing ourselves to respecting these values, we aim to guarantee full satisfaction.

  • Blue&Me

    The Blue&Me™ system is a hardware solution devised by the Fiat Group and Microsoft to guarantee the maximum in communication services to drivers. Blue&Me Fleet is a telematics package developed together with Qualcomm for fleet managers.


    This solution has been developed on the Qualcomm FleetVisor™ mobile communications platform to provide a sophisticated Internet-based management system.


    The system heightens the vehicle's comfort level and allows the downloading of digital tachograph data directly into the fleet database, wherever the vehicle is at any time. The customer can thus comply with legal requirements easily and quickly.

    Iveco also means leading-edge innovation, with the offer of the Blue&Me™ and Blue&Me™ Fleet systems on the entire ECODAILY range.

    Download brochure in English


  • Original lubricants

    Iveco has chosen PETRONAS LUBRICANTS as the official lubricants and functional fluids supplier for its vehicles.


    The partnership, involving ever closer and more lasting collaboration, has three set goals:

    • maximisation of performance in engines, transmission units and cooling systems
    • lasting working reliability
    • optimisation of maintenance costs, thanks especially to the longer replacement intervals.

    This co-design work on lubricants and functional fluids, starting right from the initial stages of development of new engines and transmission units, has made it possible for PETRONAS LUBRICANTS to provide a complete range of ORIGIN 100% products, specially formulated for Iveco vehicles.

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